Frequently Asked Questions
Q: Does Encore support Android devices?
A: Currently, Encore is available exclusively for iOS devices. We are focused on providing the best experience for our iOS users and are continually working to enhance our app. We hope to expand our support to Android devices in the future. Please stay tuned for updates.
Q: What is a Trusted Contact, and why is it important?
A: A Trusted Contact is an individual you designate who can contact Encore Support with the appropriate documentation to access all the memories you have uploaded. This ensures that your cherished memories are securely managed and can be accessed by a trusted person in special circumstances.
Q: What is Smart Tagging, and how does it benefit me?
A: Smart Tagging is a feature in Encore that automatically organizes your memories by categories, dates, and favorites. This advanced system makes it easy to find and revisit specific moments without manually sorting through your entire collection. Smart Tagging enhances your experience by ensuring that your memories are neatly organized and easily accessible whenever you want to relive them.
Q: Why should I share my memories with friends and receive memories from my community?
A: Sharing your memories with friends and receiving memories from your community enriches your experience by fostering deeper connections and creating a shared history. Encore makes it easy to invite loved ones to engage with your selected memories, all in one place. This collaborative approach not only strengthens relationships but also allows you to experience and enjoy memories from different perspectives, making your collection more diverse and meaningful.
Q: Who should I contact if I have any questions as it relates to Encore?
A: For any questions or assistance, please contact us at service@encorememories.com. Our team aims to respond within three business days to ensure you get the help you need promptly.